Support Coordination
Understand your plan, choose the right providers, and build the confidence to run your supports yourself.
Learn moreRegistered NDIS provider · Melbourne
Your path. Our purpose.
We’re a registered NDIS provider founded by parents who have lived it — the diagnosis, the paperwork, the feeling that nobody is explaining any of this to you. We support children, adults and families across Melbourne and surrounding regions to build the life they choose.
- Support Coordination
- Daily supports
- Multilingual team
“This is more than a profession. It is personal.”
Our founders — parents, and carers first- Registered NDIS provider
- Experienced Support Coordinators
- Culturally responsive services
- Family-centred approach
- Multilingual team
- Complex case coordination
Why we exist
We were the family sitting on the other side of the desk
Over a decade ago our own child was diagnosed with disability. We know what it is to be handed a plan you don’t understand, in a system nobody explains, while trying to make sure your child gets what they need.
Coming from a culturally diverse background, one of our hardest battles was acceptance — in our community, and in systems that were never designed with our family in mind. Those years taught us exactly what good support looks like, and exactly what it doesn’t.
For us, this is more than a profession. It is personal.
Coordinate & Care exists so that no family has to feel alone, unheard or unsupported. It shapes how we answer the phone, how we write, who we hire, and how hard we push when something isn’t right.
Read our full storyWhat that means for you
- We explain things properly. In plain language, in your language, as many times as you need.
- We answer. Calls and emails are returned within one business day, every time.
- We advocate. When something isn’t working, we say so — to providers and to the NDIA.
- We think about the whole family. Carers and siblings are part of the picture, not an afterthought.
- We work ourselves out of a job. Success is you needing us less over time.
What we do
Supports built around your goals — not our roster
We deliver supports across 12 service areas, from coordination through to hands-on daily support. Most participants use two or three together.
Specialist Support Coordination
Senior coordination for complex situations — multiple services, high risk, and barriers that need real advocacy.
Learn moreAssistance with Daily Personal Activities
Respectful personal care that protects your dignity and your independence, in your own home and on your own terms.
Learn moreCommunity Participation
Get out, join in and build the friendships and confidence that come from being part of something.
Learn moreDaily Living & Life Skills
Learn the practical skills of running your own life — cooking, budgeting, transport, routines and communication.
Learn moreEarly Childhood Supports
Practical, family-centred support for young children — and for the parents figuring it all out.
Learn moreHow it works
What working with us actually looks like
No sales pitch and no forms to decode. Four steps, and you can stop at any of them.
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01
First conversation
You call, email or send the referral form. We listen — properly — to what is happening right now and what you want to change. No jargon, no rush, and no obligation.
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02
Getting to know you
We meet you where you are comfortable, go through your NDIS plan together in plain language, and map out your goals, your supports and the gaps between them.
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03
Putting the plan into action
We find and connect the right providers, set up agreements and bookings, brief everyone involved, and make sure supports actually start when they are meant to.
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04
Reviewing and growing
We check in, adjust what is not working, document your progress, and prepare properly for your plan review — while building your confidence to direct more of it yourself.
Who we support
From the first diagnosis to the whole life that follows
We support participants at every age and stage, and the families and carers around them.
- Autism Spectrum Disorder (ASD)
- Intellectual disability
- Psychosocial disability
- Physical disability
- Acquired brain injury
- Neurological conditions
- Developmental delay
- Sensory and vision impairment
- Complex support needs
- Dual diagnosis
Children
Early childhood supports and family coaching from the first diagnosis onwards.
Teenagers
Skills, independence and the transition out of school into adult life.
Adults
Coordination, daily support, employment and community participation.
Older participants
Support that adapts as needs change, with dignity and routine protected.
What guides us
Six things we don’t compromise on
- Compassion. We genuinely care about every participant, and we treat people with kindness, empathy and respect.
- Integrity. We are honest, transparent and accountable in everything we do — including when something goes wrong.
- Inclusion. We celebrate diversity and provide culturally safe services for everyone who comes to us.
- Respect. We value every person's choices, beliefs and aspirations, and we build supports around them.
- Collaboration. The best outcomes happen when participants, families and professionals work as one team.
- Excellence. We continually improve our services, and we hold ourselves to a standard higher than compliance.
Common questions
The things people ask us first
If your question isn’t here, call us. We answer these all day and there’s no such thing as a silly one.
Call us. We will talk you through the access process, what evidence you are likely to need, and what to expect from a planning meeting. We do this at no cost and with no obligation — helping families understand the system is the reason we exist.
For coordination, yes — it is a specific line item in your plan. If it is not funded and you think you need it, we can help you build the case for it at your next review. Many of our other supports are funded from core or capacity building budgets instead.
Yes, and it is more straightforward than most people expect. You are free to change providers at any time. We handle the handover, request your existing documentation, and make sure nothing is dropped in the transition.
We work with all three. Tell us how your plan is managed and we will set up the service agreement and invoicing to match, then explain exactly how the money flows so there are no surprises.
Get started
Let’s achieve your goals together
Whether you’re new to the NDIS, looking for a new provider, or you just need someone to explain your options — our team is here. No cost, no obligation, no jargon.