We want to hear from you
Feedback and complaints
Telling us something is wrong is not being difficult. It is how we get better, and it is your right as a participant.
You will not be treated differently
Making a complaint never affects the supports you receive. That is a commitment, not a formality.
You can stay anonymous
Tick the anonymous box and we will not ask for your details. We still act on what you tell us.
Two business days
We acknowledge every complaint within two business days and aim to resolve it within 21 days.